Member Ticket Exchange Policy
Need to exchange tickets? All Ford’s Theatre members receive hassle-free ticket exchanges throughout the season.
Learn more about the process below:
- Exchanges must be completed at least 48 hours before your original scheduled performance. Exchanges are based on ticket availability.
- Tickets can be exchanged through Membership Office during regular business hours (10 a.m. – 5 p.m. ET) or through the Box Office at (202) 347-4833 during off hours or weekends.
- Ensemble Level ($50) Members may exchange tickets for a $5 fee per order (not per ticket); Player Level ($100) Members and above receive complimentary ticket exchanges.
- Ticket exchanges into a more expensive performance time or seating area require payment of the upgrade amount. Refunds are not given for exchanges into less expensive performances.
Please contact the Membership Office at (202) 434-9545 if you need to exchange your tickets. Join online today to receive this exclusive benefit and enhance your Ford’s Theatre experience!